Be the plan that calls first.
Most member contact is reactive — a call after something has already gone wrong. Family Guardian AI flips that: regular, natural check-in calls reach your members between visits, pick up the early signs of decline, and route the urgent ones to a clinician right away. Members feel looked after; your team sees who needs them.
- HIPAA-compliant
- BAA-ready
- CPT 99490-native
- Transparent AI
Members reached this week
Proactive check-ins, with the few who need follow-up surfaced.
New shortness of breath at night and more tired than usual. Routed to a clinician right away.
Using her rescue inhaler more than last week. Flagged for a follow-up call this week.
Feeling well, eating better, kept her last appointment. A warm check-in, logged and trended.
Reactive outreach reaches members too late.
When the first real contact is a call after an admission or a gap in care, the moment to help — and to feel like a plan that cares — has already passed. Members who are quietly declining rarely reach out on their own, and there are far more of them than any outreach team can call by hand.
- Members who decline quietly are the least likely to pick up the phone first.
- Reactive contact happens after the event you wanted to get ahead of.
- A friendly, regular check-in is a member-experience moment most plans never make.
- Outreach teams can't manually call every member who would benefit.
Every one of these is a chance to reach the patient first — before it becomes the expensive version of itself.
Proactive contact that members actually answer.
Regular outreach at a scale a human team can't match — and a warmer experience for the member on the other end.
Proactive member contact
Calm, natural check-in calls reach members between visits on their own schedule — the kind of regular contact that signals an attentive plan, placed at a scale a call center can't match.
Earlier identification of decline
The AI listens for the early signs that something is changing and surfaces them while there's still time to act — so concerns reach your team in days, not after the next claim.
A better member experience
A real, unhurried conversation where someone asks how they're doing. Members feel looked after — and your care team only steps in where it counts.
Outreach at scale, follow-up where it matters.
We make the regular calls so your team can spend its time on the members who need a human.
- 01
We check in with members
On a cadence you set, the AI reaches your members with a natural, friendly call — the proactive contact that's hard to staff for one member at a time.
- 02
We surface who's changing
Every call is triaged: urgent reaches a clinician now, worth-a-look goes to a review queue, routine is logged and trended — so early decline doesn't get lost.
- 03
Your team follows up
Care management opens the day to a short, ranked list of members who need a real follow-up — with the context from the call already in hand.
You bill. We document. For members enrolled in chronic care management, each qualifying check-in is structured into the documentation Medicare asks for under CPT 99490, so proactive outreach also supports the CCM your team manages. We generate the documentation, not the reimbursement — and whether a call qualifies depends on your practice meeting CMS requirements.
It extends your care team — it never replaces it.
No workflow runs with real patients until a supervising physician signs it off — enforced in the database.
Every clinical workflow the AI follows is content your supervising physician controls. None of it reaches a real patient until they sign it off. The AI does the reaching out and the listening; your clinicians make every clinical decision — it never diagnoses or prescribes.
- Nothing runs unsignedA workflow can't be assigned to a real patient until a supervising physician signs it off — enforced in the database, not just in policy.
- Your physician, your standardThe supervising clinician is on your side. You decide what the AI covers and where the line sits.
- Urgent reaches a human, fastUrgent signs page a clinician right away; the worth-a-look ones land in a review queue; routine calls are logged and trended.
See it run on your panel. In twenty minutes.
A working walkthrough on your patient mix and your geography — the real product, not slides. We'll show the calls, the escalation path, and the CCM documentation your team would bill.
A real person replies — usually the same business day. No sales sequence, no obligation.