You bill. We document.
Every qualifying check-in is structured into the documentation Medicare asks for under Chronic Care Management — time logs, plain-English summaries, and care-plan touchpoints — and delivered as a clean monthly report your billing team can use. We generate the note. You bill it.
- HIPAA-compliant
- BAA-ready
- CPT 99490-native
- Transparent AI
Morning glucose running a little high the last few days. Mentioned she ran out of one medication and hasn't refilled it yet. In good spirits otherwise.
- Patient
- Rosa Delgado · 68
- Service
- Chronic Care Management
- Code
- CPT 99490
- Care plan
- Touched — meds, glucose
A check-in, turned into the documentation Medicare asks for.
Chronic Care Management has real documentation requirements — time spent, what was discussed, how the care plan was managed. Every qualifying call is structured into exactly those pieces, automatically, as it happens.
Time on call, logged
The minutes a qualifying check-in takes are recorded automatically, so the time toward each patient's monthly total adds up on its own — no stopwatch, no manual tally.
A plain-English summary
Every call is written up as a short, readable narrative of what the patient said and how they're doing — the kind of note a reviewer can scan in seconds.
Care-plan touchpoints
When a call touches a patient's care plan — a symptom, a medication, a follow-up — it's noted against the plan, so the record shows the management actually happened.
Tied to the right month
Each note is dated and attached to the calendar month it belongs to, so what's ready to bill for a given period is never a guess.
Structured for CPT 99490 — and its add-ons.
The documentation is shaped around the chronic-care-management codes your billing team already works with. We structure the note; your practice decides what it bills.
The base CCM service
The primary monthly chronic-care-management service for an eligible patient. Each qualifying call is structured into the documentation this code asks for.
Add-on time
The add-on for additional qualifying time in the same month. When the calls add up to more, the documentation reflects it as the matching add-on.
We don't bill on your behalf and we don't touch a claim. Family Guardian AI generates the documentation — your billing team takes it from there, the way they already do.
A clean monthly report, ready for your team.
At the close of each month, everything the calls produced lands in one structured, CSV-ready report — patient by patient, with the time logged and the note attached. Your billing team drops it straight into the process they already run.
- One row per patientEach eligible patient's qualifying time and documentation, totaled for the month in a single line.
- Time and note togetherThe minutes logged and the summary behind them sit side by side — no hunting across systems.
- CSV-ready exportA clean, structured file your billing team can open and use on day one. No new tool to learn.
- Traceable back to the callEvery line ties back to the check-in it came from, so the record holds up to a look.
Structured CSV export is the starting point on purpose — the fastest way to fit your existing billing process without touching your systems.
We generate the documentation — not the reimbursement.
Family Guardian AI produces the CCM documentation. Whether a given call or month is billable, and whether it's paid, depends on your practice meeting CMS's requirements — eligibility, consent, the time threshold, and everything else the program asks for.
This is documentation support, not a payout guarantee. We don't bill, we don't submit claims, and we don't promise an amount. Your billing team and your compliance process stay in charge of what actually gets billed.
- We documentTime logs, call summaries, and care-plan touchpoints, structured toward CPT 99490 and its add-ons.
- You decide what's billableEligibility, consent, and the time threshold are yours to confirm against CMS requirements.
- No payout promisedWe never claim a dollar amount or guarantee reimbursement. Documentation support, plainly stated.
See it run on your panel. In twenty minutes.
A working walkthrough on your patient mix and your geography — the real product, not slides. We'll show the calls, the escalation path, and the CCM documentation your team would bill.
A real person replies — usually the same business day. No sales sequence, no obligation.