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Privacy policy

This policy covers the information this website collects and what we do with it. It is written in plain English on purpose. If anything here is unclear, email us at hello@familyguardian.ai and a real person will answer.

Last updated: July 31, 2026

This policy is about the website, not the product.

There are two very different kinds of information in our world, and we keep them separate. The first is what you share on this marketing site — your name and email when you ask for a demo, plus basic, anonymized usage data. That is what this policy governs.

The second is protected health information (PHI) inside the product — patient health data handled on behalf of a healthcare organization. That data is not governed by this website policy. It is governed by the Business Associate Agreement (BAA) we sign with each customer under HIPAA. See Patient data in the product below.

What this site collects

We try to collect as little as possible. On this website, that comes down to two things:

  • What you tell us in the demo-request form.When you ask for a demo, we collect the fields you fill in — typically your name, work email, organization, and any details you choose to add about your panel or what you're looking for. You give us this on purpose, so we can reply.
  • Basic, anonymized usage data.Like most websites, we keep a lightweight record of which pages get visited and rough traffic patterns, so we can tell what's useful and fix what's broken. This is aggregate and not tied to your identity. We don't build advertising profiles and we don't track you across other websites.

This is a website for healthcare organizations, not for patients. Please don't send us patient health information through the demo form or by email — those channels aren't the place for it. If we're working together, patient data flows through the product under a signed BAA, never through this site.

How we use what you share

We use the information you give us on this site for one narrow purpose: to respond to you and to run the website. Concretely, that means we use it to:

  • Reply to your demo request and set up a walkthrough.
  • Follow up about your question, if you've asked one.
  • Understand, in aggregate, how the site is being used so we can keep improving it.
  • Keep the site secure and working — for example, spotting abuse or outages.

We won't add you to a marketing drip or a sales sequence from a single demo request. You asked a question; we'll answer it.

What we don't do

A short list, because it matters:

  • We don't sell your information. Not the contact details you share, not your usage data — to anyone, for any price.
  • We don't rent or trade your information to data brokers or advertisers.
  • We don't share mobile phone numbers or text-messaging opt-in consent with third parties or affiliates for their marketing. Ever.
  • We don't use this website's information to make decisions about anyone's healthcare.

Who can see it

The information you share through this site stays with our small team and the limited set of service providers that help us run the website and our email — for example, the tools that host the site and deliver our replies to you. Those providers act on our instructions and only see what they need to do their job. We don't hand your information to third parties for their own purposes.

We may disclose information if the law requires it, or to protect the safety and rights of people and our company. If the business is ever involved in a merger or acquisition, the information we hold could move as part of that — and any new owner would be bound by a policy at least as protective as this one.

How long we keep it

We keep demo-request details for as long as we're in a conversation with you, and for a reasonable period afterward in case you come back. If you'd like us to delete what you shared, just ask — see Your choicesbelow. Aggregate usage data isn't tied to you, so there's nothing personal to remove from it.

Your choices

You're in control of the information you gave us here. At any time you can email hello@familyguardian.ai to:

  • Ask what we have on file about you.
  • Correct anything that's wrong.
  • Ask us to delete it.
  • Tell us to stop contacting you.

We'll act on these requests promptly. Depending on where you live, you may have additional rights under your local privacy laws; we'll honor those too — the same email address is the place to start.

Cookies and similar technology

This is a mostly static, content-focused site. We use only the minimal cookies and similar technology needed to make pages load well and to gather the anonymized, aggregate usage data described above. We don't use advertising cookies or cross-site trackers. Your browser settings let you block or clear cookies whenever you like.

Security of this information

We take reasonable, current measures to protect the information you share through this site, including encryption in transit. No website can promise perfect security, and we won't pretend otherwise — but we treat your details with care and limit who can reach them. The deeper, HIPAA-grade protections for patient data live in the product and are covered by the BAA, not by this website policy.

Patient data in the product

When a healthcare organization uses the LifeWatch AI product, patients' protected health information flows through it. For that data, LifeWatch AI acts as a Business Associateto our covered-entity customers under HIPAA. In plain terms: the patients' data belongs to the healthcare organization that cares for them, and we handle it on that organization's behalf, under the terms of a signed Business Associate Agreement.

That BAA — not this website policy — is what governs how patient health information is used, protected, retained, and returned or destroyed. We sign a BAA with every customer before any real patient data flows. We describe the product as HIPAA-compliant: it is built around the HIPAA Security Rule, with encryption in transit and at rest, access scoped per customer and role, and audit logging.

If you're a patient and you have a question about your own health information, the right place to start is the healthcare organization that uses LifeWatch AI to reach you — they hold your record. We'll always support them in responding.

See how we protect patient data

Children

This site is meant for healthcare organizations and the professionals who work in them. It is not directed at children, and we don't knowingly collect information from children through it.

Changes to this policy

As the company grows, this policy may change. When it does, we'll update the date at the top of the page. If a change is significant, we'll make that clear rather than slipping it in quietly.

Contact us

Questions about this policy, or about the information we hold? Email hello@familyguardian.ai. A real person reads that inbox and will get back to you — usually the same business day.

Questions about any of this?

Email us and a person will answer. We do not route legal questions to a form.

Talk to our team