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← PlatformThe platform · Care-team console

The one screen that tells your team who needs them today.

The console is where the calls turn into action. Open it each morning and the few patients who need attention are already ranked at the top — each with a plain-English summary of what the AI heard, so your team can act in seconds instead of digging.

  • HIPAA-compliant
  • BAA-ready
  • CPT 99490-native
  • Transparent AI
Monday · June 16

Good afternoon, Dr. Patel

Here's what your panel looks like right now.

Red
3
Need review
Yellow
11
Need review
Green
18
Good news
Active
412
In your panel
Calls today
38
of 44 scheduled
CCM this month14 notes ready to bill
Billing
Today's care queue AI prioritized
James Foster76yCHFCKD2 open flags

Short of breath climbing stairs this week, and up about three pounds since the last call. Took his water pill this morning.

Review nowCalled this morning
Rosa Delgado68yT2DMHTN1 new · 2 open

Morning glucose running a little high the last few days. Mentioned she ran out of one of her medications and hasn't refilled yet.

Review todayCalled yesterday
Eleanor Shaw81yCOPDall reviewed

Breathing easier than last week and picked up her refill on time. Good spirits, walking each morning.

Logged — no actionCalled yesterday
What the AI didLast 24h
  • 73 AI calls placed — 61 completed, 9 no answer
  • 14 CCM notes ready to bill
  • 5 new concerns — 3 red, 2 yellow · 18 positive signals
Illustrative · sample data

This is the real Home view your team opens each morning — a panel summary, the CCM documentation ready to bill, and today's care queue with the AI's call summaries. Numbers are illustrative.

The care queue

The few patients who need you today, ranked for you.

A high-risk panel is too big to call by hand and too important to leave to chance. The console turns every call into one ranked queue, so your team spends its time where it matters most — not deciding where to start.

Urgent — page a clinician now

The few patients who can't wait rise straight to the top, and a clinician is paged in real time. You don't go looking for them; they find you.

Worth a look — review queue

Concerns that aren't emergencies but shouldn't be ignored land in a ranked queue, so your team works the most important ones first.

Routine — logged and trended

The good-news calls are recorded and tracked over time, so a slow change shows up as a trend instead of getting lost in the noise.

Three buckets, one rule: urgent things reach a clinician right away, the worth-a-look ones wait in a ranked queue, and routine ones are logged and trended. How a patient is sorted into a bucket stays under the hood.

Patient detail

Open a patient and the whole story is already there.

No hunting through recordings. Each patient carries the AI's plain-English summary of the latest call, the concerns it raised, recent calls, and the trend over time — the context you need to act in seconds.

  • The call summaryA short, natural-language read of what the AI heard — written for a clinician to skim, not a transcript to wade through.
  • The concerns it raisedWhat rose to a flag and why, in plain words, with the urgency the AI assigned it.
  • Calls and trendRecent check-ins and how the patient is tracking over time, so a slow change reads as a pattern.

Summaries are natural-language narratives only — never the questions the AI asks or the thresholds it escalates on.

Patient detail
James Foster76yCHFCKD
Top of today's care queue
2 open flags
What the AI heard · this morning

James said he's been more short of breath climbing the stairs this week, and noticed his ankles looking puffier than usual. He took his water pill this morning and is keeping up with his other medications. Spirits were good, but he agreed it felt like more than a normal week.

Concerns it raised
Shortness of breathUrgent
Weight changeWorth a look
Recent calls
  • This morningCompleted · 4m 12s
  • Three days agoCompleted · 3m 40s
  • Last weekCompleted · 5m 02s
CCM note drafted from this call — ready for your team to review and bill.
Illustrative · sample data
Panel coverage

Know how much of your panel you actually reached.

A check-in program is only as good as its reach. The console shows coverage on one screen — who was reached this week, who's still pending, and where the concerns are.

Eligible reached
412of 450 eligible

Reached at least once this week.

Calls completed
61of 73 placed today

The rest are retried automatically.

Open concerns
143 urgent · 11 worth a look

Down from 19 at the start of the week.

Numbers are illustrative. Coverage is scoped to your eligible panel and updated as calls land.

From alert to done

A concern has one path — and one way to close it.

No statuses to manage, no tickets to triage by hand. A concern surfaces, you see why, you act, and one step marks it done.

  1. 01

    It surfaces

    An urgent sign pages a clinician right away; a worth-a-look concern joins the ranked review queue.

  2. 02

    You see why

    Open the patient and the AI's call summary tells you, in plain words, what it heard that raised the flag.

  3. 03

    You act

    Call the patient, message a teammate, or hand off — whatever the situation needs. The context travels with the concern.

  4. 04

    Mark it done

    One step clears it. The concern leaves the queue, the call stays on the patient's record, and the trend keeps building.

Clinicians

See the ranked queue, open any patient, read the call summary, and clear concerns. The people who act on what the calls surface.

Care coordinators & staff

Work the review queue and keep coverage moving — follow up on pending calls and routine concerns without the clinician's full access.

Scoped to your organization

Everyone sees only their own organization's patients. Access is role-based, and every action on a patient is recorded.

See it run on your panel. In twenty minutes.

A working walkthrough on your patient mix and your geography — the real product, not slides. We'll show the calls, the escalation path, and the CCM documentation your team would bill.

A real person replies — usually the same business day. No sales sequence, no obligation.