Calm, natural calls your patients actually pick up.
Family Guardian AI calls your highest-risk Medicare patients between visits and has a real conversation — on each patient's own schedule, in plain language, with no app to learn. The call is the front door to everything else the platform does.
- HIPAA-compliant
- BAA-ready
- CPT 99490-native
- Transparent AI
Hi Eleanor, it's the Family Guardian AI assistant calling on behalf of your care team. Is now an okay time for a quick check-in?
Oh, hello. Yes, this is a fine time.
Wonderful. How have you been feeling since we last spoke?
This is the voice your patients actually hear.
The same voice, pacing, and warmth that goes out on every call — clear, calm, and easy to follow. Press play. These are short samples, not a recording of a real patient call.
A sample of our AI voice. Illustrative — not a recording of a real patient call.
The channel your patients already use every day.
The hardest part of reaching high-risk seniors between visits isn't the message — it's getting through at all. A phone call clears that hurdle in a way screens never do.
They pick up the phone
Older patients answer a phone call when they ignore an app, a portal, or a text. The phone is the one channel that already fits into their day.
Nothing to learn
No download, no login, no new device. The patient just talks — the way they would with anyone who called to see how they're doing.
Built for real ears
A clear, unhurried voice that's easy to follow — paced for someone who may be hard of hearing or taking their time to answer.
A check-in, not a questionnaire.
It feels like a friendly call from someone on the care team who has the time to ask how you're doing and actually listen. Warm, unhurried, and easy to talk to — the patient sets the pace.
- Opens warmlyA natural greeting that fits the patient — not the same first line every call.
- Listens and adaptsIt responds to what the patient says and follows where the conversation goes.
- Leaves roomPauses, lets the patient finish, and never rushes someone who's taking their time.
- Wraps up kindlyA clear, friendly close — and everything worth noting is captured for the care team.
We keep the calls easy and human on purpose. How the conversation is steered stays under the hood.
On their schedule — and never the same call twice.
A check-in only works if it lands at a good moment and still feels fresh weeks in. Both are built into how the calls are placed.
A real back-and-forth
The AI listens, responds to what the patient actually said, and follows the thread of the conversation — it isn't a recording or a phone tree.
On their own schedule
Each patient has their own day and time window. Calls land when they're most likely to answer — not in one fixed batch that suits us.
Different every time
Calls vary from one to the next, so a regular check-in never feels canned or scripted. It opens differently and follows the patient's lead.
Patients are told it's an AI — and it knows when to step aside.
Every patient is told, in plain words, that they're speaking with an AI assistant calling for their care team. And if someone sounds like they're in distress during a call, the AI stops the check-in and directs them to call 911 or get emergency help right away.
- Always discloses it's an AINo one is left guessing. The patient hears it's an AI assistant calling on behalf of their care team.
- Steps aside in an emergencyIf a patient is in distress mid-call, the AI directs them to 911 or emergency help — it doesn't try to handle it.
- A handoff, not a dead endThe AI never diagnoses or treats. It surfaces what it heard so a clinician can take it from there.
See it run on your panel. In twenty minutes.
A working walkthrough on your patient mix and your geography — the real product, not slides. We'll show the calls, the escalation path, and the CCM documentation your team would bill.
A real person replies — usually the same business day. No sales sequence, no obligation.