Program · runs under pharmacy / care management
Medication managementAdherence, followed against the patient's actual list.
Patients whose regimen only works if it is actually taken — and whose adherence is asked about at visits and assumed in between.
The regimens
The regimens it follows closest.
Not every prescription needs a program. These are the ones where a quiet failure between visits carries a cost — and where the reason is usually practical, not forgetfulness.
Anticoagulants
Where a missed dose is never just a missed dose
Insulin & diabetes medications
Timing, technique, and the fear nobody mentions at the visit
Diuretics
The dose patients skip on purpose, for reasons they will explain if asked
Inhalers
Prescribed for every day, reached for in emergencies — a gap worth asking about
Blood pressure medications
Stopped quietly when the side effect outweighed the symptom-free disease
Statins
The one most often abandoned without anyone being told
Complex regimens
Many prescribers, many pharmacies, one patient keeping it straight
Recent changes
The weeks after a change, when the old bottle is still in the cabinet
LifeWatch reinforces the instructions the prescriber wrote; any request to change them is a clinical decision and goes to a clinician every time. A refill that ran out is routed on the same call — not discovered at the next visit.
The contact
What each contact follows.
Contact tied to the regimen — after a change, around refill points, and at the interval the program sets for the medications the patient is on.
Every attempt ends as a recorded outcome — so who was actually reached this month is a fact your team can pull, not a guess.
Voice call · opening the list
“I have four medications on your list. Let's go through them one at a time — which of these have been hard to keep up with?”
Followed on every contact
- Each medication against the patient's real list, not a generic prompt
- What is getting in the way: cost, timing, side effects, a refill that never arrived
- Whether a recent change was understood
The split
The routine part completes on the contact. The rest reaches the care team.
Completed without a clinician
- Routing a refill problem to the right queue
- Reinforcing dosing instructions from the program
- Recording an adherence problem against the specific medication
Text message · after a refill is routed
Sent to the care team
- A side effect the patient is describing
- A medication stopped without anyone knowing
- Any request to change a dose — LifeWatch never does this
An escalation arrives with the transcript, the triggering sentence, and the change against this patient’s own baseline — in the patient’s own care team’s queue, ranked by severity.
The escalation rules are written and certified by our clinicians before any patient is contacted. How programs are designed.
Medication by medication
Adherence recorded against each medication, not asked in general.
The conversation walks the patient's real list one medication at a time, and the answer is stored against that medication — which is what makes the pattern visible over months instead of being re-asked at every visit.
Medications · adherence by medication
This month's medication check-in
Each answer is stored against the medication, so the next contact — and the care team — sees the history, not a fresh guess.
Running the program
- What it writes back
- Adherence recorded per medication, so the pattern is visible over time rather than re-asked each visit.
- Who owns it on your side
- Pharmacy / care management. Refill problems route to the pharmacy queue; clinical findings go to the care team. Nobody new is hired to run it.
- What a pilot measures
- Adherence problems identified per patient contacted, and the share resolved on the contact rather than referred onward. Agreed before the pilot starts — the only honest form of proof we offer.
Bring the regimens that worry your pharmacists.
The first conversation is concrete: which medications, which patients, and what your team currently finds out only at the next visit.
Talk to our team