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LifeWatch AI

Platform · Integrations and writeback

Built to work with the record you already run.

Information comes in from wherever it actually lives. Work — notes, bookings, referrals, transcripts — goes back out to the systems your teams already use. Nothing is replaced, and nothing waits on an integration project to begin.

What comes in

Four kinds of input. The fourth is where most of what you know is sitting.

Real-time interfaces where they exist, an overnight file where they do not, and a spreadsheet when the integration request is still in somebody's queue. A connector changes how often data arrives — never what the platform can do with it.

01

Standards-based, in both directions

Standard interfaces rather than a vendor adapter, so the same path runs against any conformant system. Records arrive mapped into the clinical vocabularies you already use, and the documentation from each contact goes back out to the record.

  • FHIR R4
  • HL7 v2 messaging
  • CCD and CDA documents
  • SNOMED-CT, ICD-10, LOINC
02

Wherever your data actually lives

One organization's extract looks nothing like another's. Every source sits behind a single interface, so connecting a new one is an adapter rather than a change to the engine — which is what lets a question be asked once and answered across everything you have connected.

  • Warehouse tables
  • Direct database reads
  • Scheduled SFTP
  • Payer and claims extracts
03

Events, as they happen

Knowing that a patient was admitted or discharged is what turns a follow-up program from a calendar into a response. Where a feed exists it drives the trigger; where it does not, an overnight file does the same job a day slower.

  • ADT admission and discharge
  • Nationwide exchange participation
  • Registry and HIE feeds
  • Eligibility and roster files
04

The documents nobody ever abstracted

Results that arrive as a picture and never become a field anyone can query. These are read and extracted, and each value carries the sentence in the source that states it, so it can be traced rather than trusted.

  • Scanned and text PDFs
  • Image faxes
  • Free-text notes
  • Voicemail and dictation

What happens to the data once it arrives — mapping, cleaning, extraction, identity resolution, provenance on every value — is the Data Refinery. This page is the doors; that page is the work.

What goes back

Every completed contact produces a record in your system, not a report in ours.

This is the half that decides whether a follow-up program removes work or creates it. A refill problem captured on a call becomes a note in the queue that owns refills. An appointment agreed on a call is written to the schedule, not emailed to someone to key in.

  • Structured note

    Written to the patient's chart in your system of record

  • Full transcript

    Stored and linked, with the triggering sentence marked

  • Actions taken

    Appointments, referrals, refill routing, education delivered

  • Findings

    Symptoms, adherence, and circumstances recorded against the record

  • Program position

    Which contact this was, and when the next one is due

  • Time and activity

    Captured in the form your billing team already works from

For the integration team: how it starts, and the boundaries that hold on every connection
How it starts

You do not have to wait for an integration project.

Most organizations cannot get one prioritized quickly, and waiting is how programs die before they start.

  1. 01Week one

    Start with what you can already produce

    An export and a folder of documents. Not what the vendor documentation says is possible — what your team can send this month.

  2. 02Weeks one to three

    Resolve and review

    We build the longitudinal record, and your team reviews the patients it produced before anyone is contacted. Identity resolution is checked against people your staff recognize.

  3. 03When your team is ready

    Connect properly

    A standards-based connection to your system of record, once the program has earned the integration work rather than before it.

  4. 04After your sign-off

    Writeback on

    Notes, transcripts and actions start landing in the chart. Until this point nothing is written to your systems at all.

Where the boundaries are

Four things that hold on every connection.

You keep your system of record

There is no proprietary record to adopt and no core system to replace. LifeWatch reads from and writes to what you already run.

One organization, one boundary

Every record belongs to exactly one organization, users authenticate only into their own, and every query is scoped to the caller's organization.

Private by construction

Patient data is encrypted in transit and at rest under a customer-managed key, and the database sits in isolated private subnets with no public route to it.

Nothing moves before the agreements do

A business associate agreement is executed before any patient data is exchanged, and the software will not place a patient contact until every subprocessor agreement is confirmed.

The controls behind these — the key, the network, the audit log, the gates that fail closed — are set out for your security team on Security.

Tell us what you can actually get out of your systems.

Not what the vendor documentation says is possible — what your team can produce this month. We will tell you honestly whether it is enough to start.

Talk to our team